Privacy Policy

Last Updated: May 16, 2026

At EZ Stitch Digitizing, we are committed to protecting your personal information and maintaining absolute transparency regarding how your data is handled. This Privacy Policy outlines the specific types of information we collect, how it is utilized, and the robust security protocols we employ to protect your rights.

1. Information We Collect

To successfully process your custom requests and maintain your account, we collect the following data categories:

  • Identity & Contact Data: Your name, email address, and account contact preferences.

  • Asset & Transaction Data: Order details, technical production parameters, and the digital artwork/design files you upload for optimization.

  • Payment Metadata: Transaction confirmations and basic tokenized references (note: we never store raw financial details).

  • Technical & Analytics Data: Device parameters, IP addresses, browser configurations, and interaction logs captured via standard web cookies.

2. How We Use Your Information

We process your data strictly to execute our service deliverables and optimize your user experience:

  • Fulfillment: Generating and delivering your completed embroidery files and vector assets.

  • Communication: Sending time-sensitive updates regarding your order status, active technical revisions, and final delivery notifications.

  • Optimization: Upgrading website functionality, interface responsiveness, and overall service quality.

  • Support Desk: Troubleshooting file compatibility issues and responding to support inquiries.

3. Payment Architecture & Third-Party Processors

All financial transactions executed on our platform are managed securely by Whop Payments (Whop Inc.) and their verified global financial partners.

  • Your payment data is fully encrypted and subject directly to the Whop Privacy Policy.

  • EZ Stitch Digitizing never captures, views, or stores your raw credit card numbers or banking credentials on our local servers.

  • We utilize industry-standard analytics integration frameworks (such as Google Analytics) to monitor traffic trends. These platforms handle strictly anonymized data metrics.

4. Design File Confidentiality Guarantee

We respect your intellectual property. All source artwork, vector graphs, brand logos, and proprietary layouts submitted to our portal are treated as strictly confidential trade assets.

  • We will never share, resell, repurpose, or publicly showcase your designs in promotional portfolios without your explicit, written consent.

  • Your files are quarantined in secure cloud storage environments accessible only by the specific digitizing engineers assigned to your project.

5. Cookie & Tracking Protocols

Our platform uses cookies to streamline your workflow:

  • Essential Cookies: Required for system authentication, persistent shopping carts, and fundamental security.

  • Analytics Cookies: Used to observe system performance and interface usage metrics.

You can modify your browser settings to decline non-essential cookies at any time. Please note that disabling essential cookies may alter your experience or restrict access to certain interactive checkout capabilities.

6. Data Lifecycle & Retention

To provide seamless support for re-orders, machine adjustments, and backup requests, your design assets and communication logs are retained securely for up to 12 months following delivery.

  • Upon reaching this threshold, files are automatically and permanently purged from our primary production environment unless you explicitly purchase or request extended cloud archiving.

  • You retain the right to request early, permanent deletion of your data assets at any point.

7. International Data Operations

As a global digital agency, our server nodes, processing infrastructure, and production teams operate across multiple international jurisdictions. By utilizing our portal and submitting your data, you acknowledge and consent to the secure cross-border transfer and processing of your metrics within this secure framework.

8. Your Data Rights

Under global privacy standards, you maintain full control over your digital footprint. You have the right to request:

  • Access: Review a comprehensive summary of the specific personal data we hold.

  • Rectification: Correct any inaccurate profile details or out-of-date information instantly.

  • Erasure: Order the permanent, irreversible destruction of your profile data and underlying design files.

  • Portability: Request an additional archive copy of your active order files at any point within your 12-month retention window.

To exercise any of these security rights, please file a request directly with our compliance officer at info@ezstitchdigitizing.com.

9. Contact & Administration

For privacy-specific inquiries, data compliance reviews, or general support, reach out to our administration channels: